This website is owned and operated by Arcindo Guimaraes and Silvia Costa / Vozon.lda, professional voice over talents based and registered in Portugal with studios at Rua Eça de Queirós, 18, Vale S. Martinho, mentioned below as "The Provider". The Provider will make the recording studio, voice talents and/or its third party services available to the Client for the entire duration of the project. The Provider will do its best to complete the Client's project on time and to a standard which is acceptable to the Client. However The Provider will not accept any liability and will not be liable for any damages and additional costs incurred by the Client, should the project run over the scheduled time. The total upfront payment or a deposit of 50% of the total cost could be required in order to reserve studio/talent time and confirm a booking. This deposit is non-refundable unless the Client provides with at least 14 days notice before the booking is due to take place. If no deposit has been received by The Provider regarding a studio/talent booking, that booking may be changed or cancelled if management so decide, without notice to the client. Upon completion of a project, the Client shall pay the total fees including materials, minus the deposit already paid. If the Client fails to make a payment, The Provider will withhold the recordings until payment has been made in full. Late payments may be subject to additional charges.
The Provider does not operate money back or return policies under any circumstances. However, In the unlikely event that the Provider must cancel a booking, a full refund of any deposit paid or a rescheduled booking will be offered to the Client. The Client must provide with 14 days notice of the intention to cancel booked studio/talent time prior to such session. If the correct notice is not received by The Provider, the Client will be liable for the cost of 50% of the studio/talent time booked. Sessions cancelled on the same day of the scheduled session will be charged at their total cost. The Client will still be liable for the total costs if they fail to arrive for a session on time, or in the event that the Client must leave the session early.
Client's personal information will not be sold or past onto third parties. The Provider uses the information that client provide for such purposes as responding to its requests, customizing future orders, improving business, and communicating with the client. If the client have filled out any forms, the e-mail address and other contact information will be used to full fill the Client's request only.
The Provider will not be liable for any loss, damage, injury, costs and expenses incurred by the Client due to the following:Incorrect storage, on or off the premises of The Provider, of equipment, audio and video recordings and digital data; Inappropriate use or abuse of Clients’ recordings; Copyright issues with Clients’ recordings and any related costs/expenses incurred by the Provider. The Provider reserves the right to revise rates and policies without providing written notice.